Question 1

How fast do you ship?

Accepted Answer

In-stock parts leave our warehouse within 24 hours; delivery takes 2–4 business days to Singapore, 3–6 to Malaysia, 5–9 to China and 7–14 to Russia.

Question 2

How do I track my order?

Accepted Answer

Use the Track order page with your order number and the email you used at checkout.

Question 3

Will I pay customs duty?

Accepted Answer

Any import duties for China and Russia, if applicable, are collected by the carrier on delivery.

Question 4

Can I change my address after ordering?

Accepted Answer

Contact us within 2 hours of ordering and we can still update the address.

Question 5

How do I know a part fits my appliance?

Accepted Answer

Check the model list on the product page and measure the old part, or send us a photo of the rating plate.

Question 6

What if I ordered the wrong part?

Accepted Answer

Return it within 30 days for a refund and reorder — returns are accepted without hassle.

Question 7

Are your parts original?

Accepted Answer

They are OEM-quality compatible parts made in the factories that supply assembly lines, batch-tested to the original specification.

Question 8

What warranty do parts carry?

Accepted Answer

365 days. If a part fails within a year, we ship a replacement free of charge.

FAQ